How can I get a shipping estimate?
Most domestic orders qualify for free shipping or flat rate shipping.
If you are shipping to a P.O. Box, outside the contiguous United States, or if you require expedited shipping, rates will be quoted when checking out.
Please note: When orders qualify for free shipping but must be shipped by truck, lift gate or other special services are not included in free freight.
Where will my order ship from and how long will it take to arrive?
Most orders ship from Massachusetts, USA, within two days of being received. Other orders may ship from outside warehouses.
When will my order ship?
While in most cases we are able to ship domestic orders within 1 or 2 business days of when the order is placed, we cannot guarantee it.
Business Days are defined as weekdays, Monday-Friday 9am – 4pm Eastern Standard Time, excluding Saturday, Sunday and Holidays.
The day your order ships, Saturdays, Sundays, or National Holidays, does NOT count as a "shipping day".
Expedited orders shipping out the same day of order placement must be received no later than 1pm Eastern Standard Time; call for availability.
UPS Saturday delivery is available at additional costs and should be called into our customer service department 877-781-2967.
If I choose expedited shipping, how long does it take?
3 Day Shipping takes 3 Business Days.
2 Day Shipping takes 2 Business Days.
Next Day takes 1 Business Day.
All of these estimates are not inclusive of the day you place your order.
Example: If you place an order on a Monday afternoon with Next Day Shipping, the order will leave our warehouse on Tuesday, and arrive to you on Wednesday.
Why does it take 5-7 days for Standard Ground Shipping?
All sample orders and most small orders ship via United States Postal Service, which can vary 1-7 days.
All other orders ship via UPS, and typically, the longest it will take is 5 days from the day after you place your order.
Orders for items which are backordered or out of stock may take longer to ship depending on availability.
We will notify you as soon as possible about items that may be backordered.
Do you ship internationally?
Yes. To view international shipping rates, add the desired items to your cart and proceed to the checkout process.
In the Shipping Information section, check the box next to "International Order?".
All duties are the responsibility of the customer. Brokerage fees will be charged for items shipped UPS. There are no brokerage fees for items shipped USPS.
Are samples shipped differently compared to full yards of fabric?
Domestic U.S. sample orders ship first class via United States Postal Service with no shipping charge to the customer.
Canadian sample orders have a $1.00 shipping fee.
All other destinations have a $3.00 shipping fee.
Next-Day sample shipping is available for an additional cost.
If an order is placed with samples and full yards of fabric, you will only be charged shipping for the full yardage item(s).
How do you pack the orders?
Depending on the items and yardage selected, fabric is either shipped on a tube or folded in a box or poly mailer.
Most notions and pillows are boxed.
Foam is tight wrapped, so please allow up to 24 hours for the foam to expand to its correct dimensions.
Large orders may be shipped on a pallet.