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Shipping & Returns

Why shop with OFS?
Our shipping rates and return policies.................
Shipping

Free Shipping Over $50:

Free standard shipping on Orders of $50 or more to the contiguous United States.

International, HI, AK, and expedited services do not apply.

$7.49 Flat Rate Shipping:

Orders less than $50 qualify for $7.49 flat rate standard shipping to the contiguous United States.

International, HI, AK, and expedited services do not apply.

Free Sample Shipping

All doemstic U.S. sample orders ship free

Canadian samples have a $1.00 shipping fee. All other destinations have a $3.00 shipping fee. Next-Day shipping is available for an additional fee, otherwise samples ship USPS and cannot be tracked.

Shipping Time

For Standard shipping, please allow 24 - 48 hours for processsing and cutting of your order. All of these estimates are not inclusive of the day you place your order.

Standard Ground: 5-7 Days
3 Day: 3 Days
2 Day Shipping: 2 Days
Next Day: 1 Day

Business Days are defined as weekdays, Monday-Friday, 9am-4pm Eastern Standard Time, excluding Saturday,Sunday, and Holidays.

Expdited Example: If you place an order for Next Day Shipping on a Monday afternoon, the order will leave our warehouse on Tuesdfay, and arrive to you on Wednesday

Most orders ship via UPS, and typically, the longest it will take is 5 days from the day after you place your order. Orders for items which are backordered or out of stock may take longer to ship depending on availability

Samples

All domestic sample ordesr ship free via United States Postal Service, which can vary 1-7 days. Sample orders cannot be tracked.

International Shipping

We ship all over the world. To view internation shiopping rates, add the desired items to your cart and porceed to the checkout process. Near the Billing Information section, check the box which states "Billing/Shipping outside the US?".

All duties are the responsibility of hte customer. Brokerage fees will be charged for items shipped UPS. There are no brokerage fees for items shipped USPS.

Returns

Your satisfaction is important to us!

We realize that there may be circumstances in which you need to return an item. While cut facric is essentially a custom product and a challenge to guarantee, any customer who is dissatisfied with a purchase may receive a refund or store credit on fabric.

All returned items must be in original, unflawed condition, unmarked and uncut by the purchaser, and must be received within 30 days of original ship date.

Returns may be applied to all products sold on OnlineFabricStore.net, except for the products/conditions listed below.

  • All Robert Allen, Robert Allen @ Home, Beacon Hill, Kravet, Pindler & Pindler, Portfolio, Ralph Lauren, Sensuede, Ultrafabrics ® Fabric, and Trim are not returnable.
  • All Safe items are not returnable.
  • All fabric samples are not returnable.
  • Unless we are in error, we do not refund shipping costs.
  • Items returned to us in non-salable condition will be returned to sender, and no return will be given.
  • If your order is deemed returnable, you will receive a refund of your order less shipping charges.

To ensure full credit of your returns, please contact OnlineFabricStore.net Customer Service at 877-781-2967 or help@onlinefabricstore.net before returning merchandise.

We're here to help

OFS Customer Service is always happy to assist you with any questions you have about shipping and returns. (And any other questions you may have!)

Call us at 877-781-2967 or live chat with us between 9am and 5pm EST, Monday - Friday. Email anytime at help@onlinefabricstore.net

For more information, read our FAQs and Terms & Conditions.