COVID-19 Updates

May 26, 2020

To our valued customers,

We really appreciate the support and understanding you’ve shown us during this uncertain time when nothing is normal.

We are experiencing a huge volume of orders and customer service inquiries related to COVID-19. We’re working hard and long to get your orders shipped out and your questions answered but you will likely see a delay in order processing time and customer service response time.

Maintaining a safe work environment and accommodating the needs of our team members and their families has strained our capacity, but we have added extra shifts and reassigned people to help in shipping and customer service. We’re constantly improving our processes to adjust to the increase in demand and strive to meet our customers' needs. We absolutely understand your need for materials for facemasks and other time-sensitive projects and want to get them to you as fast as we can.

We’re a family owned and operated business running in New England for over 60 years. We are grateful the orders and support in these difficult times for our family, friends, and country.

Stay safe and healthy,
The OFS Team


March 31, 2020

To our valued customers,

There may be delays on some orders due to limited resources. We are working closely with our vendors to ensure we can process and ship your order as quickly as possible. We appreciate your patience at this time. Please contact us if you have any concerns about your order.

Thank you,
The OFS Team


March 23, 2020

To our valued customers,

Due to the COVID-19 pandemic, we are currently following the CDC and State of Massachusetts recommendations on handling the virus to provide the utmost care and protection to our employees. A large portion of our workforce is now working from home to limit the exposure and spread of the disease.

We are committed to processing your orders, however with limited in-house staff there may be delays. We appreciate the amazing thoughtfulness of our customers who are creating masks and other supplies to donate to health care workers and hospitals around the world, and we will continue to process all orders to our highest ability.

We hope you understand our limitations during this time of reduced capacity, and we apologize for any inconvenience this may cause with your order. Customer service is available 10am-4pm EST Monday through Friday at 877-781-2967 and help@onlinefabricstore.net to answer any questions you may have concerning your purchase.

Thank you,
The OFS Team