Shipping & Returns

Why shop with OFS?

Shipping that works the way it should. You'll save money, get your products fast, and be able to make a return when you need to.


Free Shipping Over $50.00:

Free standard shipping on Orders of $50.00 or more to the contiguous United States.

P.O. box, International, HI, AK, and expedited services do not apply.

$7.49 Flat Rate Shipping:

Orders less than $50.00 qualify for $7.49 flat rate standard shipping to the contiguous United States.

P.O. box, International, HI, AK, and expedited services do not apply.

Free Sample Shipping

All domestic U.S. sample orders ship free.

Canadian samples have a $1.00 shipping fee. All other destinations have a $3.00 shipping fee. Next Day Shipping is available for an additional fee, otherwise samples ship USPS and cannot be tracked.

Shipping Time

For Standard shipping, please allow 24 - 48 hours for processing and cutting of your order.

Expedited orders placed before 1pm EST Monday - Friday will ship the same day. For orders placed between 1pm and 4pm EST Monday - Friday, we will make our best effort to ship the same day.

  • Standard Ground Shipping: 5-7 Business Days
  • 3 Day Shipping: 3 Business Days
  • 2 Day Shipping: 2 Business Days
  • Next Day Shipping: 1 Business Day

Business Days are defined as weekdays, Monday-Friday, 9am-4pm Eastern Standard Time, excluding Saturday, Sunday, and Holidays.

P.O. Box addresses are not eligible for expedited shipping.

Freight accessorials not included if required for delivery.

Most orders ship via UPS, and typically, the longest it will take is 5 days from the day after you place your order. Orders for items which are backordered or out of stock may take longer to ship depending on availability.


All domestic sample orders ship free via United States Postal Service, which can vary 1-7 days. Sample orders cannot be tracked.

International Shipping

We ship all over the world. To view international shipping rates, add the desired items to your cart and proceed to the checkout process. In the Shipping Information section, check the box next to "International Order?".

All duties are the responsibility of the customer. Brokerage fees will be charged for items shipped UPS. There are no brokerage fees for items shipped USPS.


Your satisfaction is important to us!

We realize that there may be circumstances in which you need to return an item. While cut fabric is essentially a custom product and a challenge to guarantee, any customer who is dissatisfied with a purchase may receive a refund or store credit on fabric.

All returned items must be in original, unflawed condition, unmarked and uncut by the purchaser, and must be received within 30 days of original ship date.

Returns may be applied to all products sold on, except for the products/conditions listed below:

  • All Robert Allen, Robert Allen @ Home, Beacon Hill, Kravet, Pindler & Pindler, Ralph Lauren, Sensuede, Ultrafabrics ® Fabric, and Trim are not returnable.
  • All Sale items are not returnable.
  • All fabric samples are not returnable.
  • Unless we are in error, we do not refund shipping costs.
  • Items returned to us in non-salable condition will be returned to sender, and no return will be given.
  • If your order is deemed returnable, you will receive a refund of your order less shipping charges.

To ensure full credit of your returns, please contact Customer Service at 877-781-2967 or before returning merchandise.

We're here to help!

OFS Customer Service is always happy to assist you with any questions you have about shipping and returns. (And any other questions you may have!)

Call us at 877-781-2967 or Live Chat with us between 9am and 5pm EST, Monday - Friday. Email anytime at

For more information, read our FAQs and Terms & Conditions.